Tim is a training coordinator at a large company. He also teaches part of the classroom training sessions himself.

Tim runs into Lukas, the production manager. Lukas asks:
“Why does team A have far fewer production issues than team C?”
Tim replies: “No idea, I give them all the same training!”

Later, Tim starts to doubt. Why is his training not always effective? He delivers his sessions with enthusiasm. But are new employees actually receiving the right information from their mentors during on‑the‑job training? And is he sure the training content still aligns with the updated work procedures of the past few years?