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Information management

Recognizable?

Two developers, Jason and Julian, are discussing a customer request with account manager Roan. It seems like a lot of work, until Roan remembers that something similar was created three years ago. He starts searching the company drive while Jason and Julian wait. After 15 minutes, Roan finds the document but it turns out not to be the right version.

Julian continues searching and realizes he might have a better version on his laptop. Ten minutes later, he finds it but strangely, the version on the company drive has a more recent modification date. Before Jason can start working, he must compare both documents and merge them into a third, new version.

And now they can only hope that this version will still be easy to find three years from now.

Knowledge systems by Eluxis

What do we do?

Storing information in a structured and findable way is an art. Both start‑ups and large companies struggle with it. Many organizations have plenty of information, but often it’s a mess.

The result: the wheel is reinvented again and again, employees all follow their own approach, and there is wasted time and frustration. Quality assurance and audits become risky because processes are not under control.

Eluxis helps with:

  • Identifying which knowledge and information is critical. Together with your employees, we set up the information and documentation systems properly. We help structure knowledge bases, documentation systems and training systems such as an LMS. If these systems don’t exist yet, we advise on making the right choices.
  • Ensuring these systems have the right information architecture, aligned with your business processes and user needs.
  • Setting up the technical configuration including: metadata, version control, workflows, permissions and effective search functions.
  • Establishing a solid governance structure, because knowledge constantly changes. We define the roles, tasks and processes needed for success.
  • Making sure all users receive the right training and guidance.
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What’s the result?

“Many information systems are black holes. Information goes in and is never found again. A system implemented by Eluxis is a shining star that guides employees in their work.”

Every three years, Roan returns to the R&D department with a smile. He has once again helped a satisfied customer with a solution that was already developed in the past; and he found it quickly and easily. Only minor updates were needed. Julian and Jason nod in agreement. This is how working should feel.

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Successful knowledge management projects

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WDODelta: Structure of the policy framework of the Drents Overijssels Delta Water Board

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SafanDarley: Up-to-date and efficiently created manuals

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Skylar: Clear installation manuals

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Marel: Knowledge secured and made accessible to Field Service Engineers

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